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  • Peggy Yeh

Leveraging Social Proof to Augment Your Marketing Communications

Trust and credibility are undoubtedly major pillars underpinning transactions in the modern world and only growing as prominent factors influencing consumer behavior. Thus, we see more and more employment, in marketing communications, of social proof - the endorsements of previous customers or certifications or awards, to influence purchasing decisions.


Image showcasing a business review from a customer

How to Integrate Social Proof into your Marketing

Let's begin by reviewing different facets of your marketing ecosystem and examples of how social proof can be utilized for each:


Website

As a website owner, you should ensure to display any relevant industry recognition and achievements. This could be in the form of awards, certifications, or reputable partnerships. Customer testimonials, whether through custom-created video content or online user reviews, should be integrated across the website particularly on pages associated with conversions, e.g. product or service pages. Understand the influence of social proof on driving more conversions or sales from your website. If your business has strong Google reviews, for instance, incorporate this into your website potentially in the website header and as a custom banner on relevant webpages.


Email Marketing:

Your email marketing campaigns offer another frequent customer touchpoint that can be supplemented with social proof. Leverage relevant product or service reviews and testimonials when these are promoted in email blasts. You could consider incorporating social proof into email signatures, e.g. signing off with your brand name with your Google review rating accompanied. Your email remarketing strategy should ensure relevant social proof. Learn more about email remarketing with our comprehensive blog!


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Social Media Marketing:

Struggling for ideas when generating social media content? Social proof should be an embedded tactic in your social media strategy. Take it a step further on social channels by showcasing user-generated content to foster further community engagement and even run contests to encourage participation. Discover more about User-Generated Content!


Advertising Campaigns:

Your paid advertising campaigns are also a vehicle for increasing visibility of your brand's reputability through social proof. Integrate customer testimonials or review ratings into ad copy for persuasive messaging. There is no reason why a component of your Why Buy narrative or value proposition cannot be your customers' reviews! On visual ads across Meta and Display, or video ads on YouTube, Meta, or TikTok, once again display ratings and reviews in ad creatives to build trust. Discover More Tips for Creating Engaging Ad Copy on Meta Ads.


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Public Relations and Media Relations:

Offline marketing can also be bolstered by social proof. Whether it is integrated into traditional advertising tactics like your radio scripts, incorporated into letterheads, signage, or business cards, adjoined to press releases or media updates, or showcased as part of your brand's setup at events or conferences, the same rationale applies to using social proof both offline and online!


Conclusion

Social proof serves as a testament to your brand's reliability. You can add layers of authenticity to your marketing communications by sharing the genuine experiences your existing customers had with your brand. These positive endorsements support your marketing efforts with prospective customers, augmenting your established marketing communications built on value propositions and promotional offers.


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